Presented by Financial Executives International & Michael Seaver
1 Hour || Watch Archived Webinar || Download Presentation (pdf)
Michael will discuss motivators, communication preferences, and behavioral styles and introduce a framework to facilitate difficult conversations. You will define what difficult conversations are, discuss assertive, passive, passive-aggressive, and aggressive communication and their respective impacts on team dynamics, and learn how to implement the 6-step effective feedback process. Michael will help you garner commitment from your entire team to have difficult conversations, build consensus, and create a more engaged workplace.
Learning Objectives -
• Define and recognize assertive, passive, passive-aggressive, and aggressive communication
• Identify different types of difficult conversations and what makes them challenging
• Implement a 6-step process for giving and receiving effective feedback
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Questions? Contact FEI's Professional Development Department at
[email protected] or 973-765-1029