Tom helps organizations drive improvement through waging war on bad process. Tom's primary belief is that people don't show up to do a bad job, but in most cases their abilities to create and make an impact are hindered by poor processes.
As a self-proclaimed "improvement nerd", Tom seeks to make improvement approachable, fun, and humane. Ultimately, Tom wants to provide others with the tools, skills, and mindset they need to make and lead change.