Milen Dinkov is a Managing Director with the Regulatory & Legal Support practice of Deloitte Advisory focusing on complex anti-money laundering (AML) commercial investigations and “Know-Your-Customer” (KYC) program implementations and enhancements at large financial institutions. He assists clients with customer, product, and transactions data management and analytics, system and process design, and workflow optimization with robotic automation and cognitive intelligence. Milen is also the system architect of Deloitte’s proprietary Enterprise Case Manager (ECM) used by global compliance teams as a due diligence standards and policy engine, workflow and quality control taskmaster, document repository, and cross-functional reporting platform.