Ms. Jenkins is the chief administrative and operating officer of UPMC Health Plan and the UPMC Insurance Services Division—the largest medical insurer in western Pennsylvania.
Ms. Jenkins oversees Service Operations, Claims Administration, Configuration, Ancillary Product(s), Third Party Administration, the Organizational Performance and Project Management Office, and Consumer Innovation. Her responsibilities include coordinating fiscal management, administration, and operations for multiple departments; managing budgeting and resource allocation with senior leadership, finance, and Human Resources; and providing matrix reporting oversight across the organization in support of multiple lines of business.
In addition, she translates strategic initiatives into business objectives to support the organization’s continued growth.
Ms. Jenkins has driven operational efficiencies at UPMC Health Plan for more than 20 years, helping the company maintain low administrative costs and high customer satisfaction. She is a strong supporter of the Health Plan’s process improvement efforts and has a Green Belt certification in Six Sigma.
Ms. Jenkins serves on the board of directors for several nonprofit organizations and privately held companies and is recognized nationally as an expert on service excellence and claims optimization.
Ms. Jenkins earned her Bachelor's degree in Communications from Slippery Rock University, and her MBA from Duquesne University.