Claudia is a Managing Director in PwC’s People & Organization practice within the Workforce of the Future platform. She has devoted 25+ years to understanding the levers that motivate people and drive performance in the workplace. Through her experiences as both an HR leader and marketer within Publicis Groupe, Omnicom, and Interpublic Group, Claudia applies a marketer’s lens to the management of human capital. She understands the inextricable link between employee and customer experience and how alignment drives engagement, brand loyalty, and profitability. Claudia leverages her unique experiences to develop forward-thinking workforce strategy and a highly connected employee experience, essential elements in attracting, retaining, and inspiring talent.